APP TERMS AND CONDITIONS
Last updated: 1 October 2026
1. Company Information
1.1 This mobile application (“App”) is operated by After Pierce Labs LTD, trading as Capelli Remi (“Company”, “we”, “us”, “our”).
1.2 Our registered address is:
Unit 8, Momentum Business Centre
Haslingden Road
Guide
Blackburn
BB1 2NF
1.3 Contact email: contact@afterpierce.com
2. Acceptance of Terms
2.1 By creating an account, accessing or using the App, you agree to these Terms and Conditions (“Terms”).
2.2 If you do not agree to these Terms, you must not use the App.
2.3 We may update these Terms where reasonably necessary, including to reflect changes to the App, membership benefits, our services, security requirements, business operations or applicable law.
2.4 Where a change materially affects your rights or an active paid membership, we will take reasonable steps to notify you before the change takes effect.
2.5 Nothing in these Terms affects your statutory rights.
3. Eligibility
3.1 You must be at least 16 years old to create and use an App account.
3.2 Use of the App does not automatically make you eligible for any piercing, treatment, product or service.
3.3 Individual services may have separate age, identification, consent, medical or other eligibility requirements.
3.4 We may suspend or restrict an account where we reasonably believe that the eligibility requirements have not been met.
4. The App
4.1 The App may provide features including:
(a) membership accounts;
(b) QR code scanning;
(c) loyalty Points;
(d) reward redemption;
(e) offers and promotions;
(f) member-exclusive offers;
(g) Deal of the Day promotions;
(h) customer support and messaging; and
(i) other features introduced from time to time.
4.2 We aim to keep the App available and functioning but cannot guarantee uninterrupted or error-free access.
4.3 We may modify, suspend or discontinue features where reasonably necessary for operational, technical, security, legal or commercial reasons.
5. Membership
5.1 The App may offer both Free Membership and Paid Membership.
5.2 Free Membership may provide access to loyalty Points, selected offers and other benefits displayed within the App.
5.3 Paid Membership may provide additional benefits, which may include:
(a) exclusive member offers;
(b) access to selected higher-quality jewellery upgrades or promotional upgrade offers;
(c) access to Deal of the Day promotions; and
(d) other benefits displayed within the App.
5.4 The specific benefits included with each membership tier will be displayed within the App and may change from time to time.
5.5 Offers, jewellery and other membership benefits remain subject to availability and any conditions displayed with the relevant offer.
5.6 Membership does not guarantee the availability of any particular product, jewellery item, piercing, appointment or service.
6. Points and Rewards
6.1 The App operates a promotional loyalty scheme using loyalty points (“Points”).
6.2 Points may be earned through qualifying purchases, promotions or activities identified by us.
6.3 Points:
(a) have no cash value;
(b) are not electronic money or stored monetary value;
(c) cannot be exchanged for cash;
(d) cannot normally be transferred between accounts; and
(e) may only be used in accordance with the loyalty scheme.
6.4 Points may be redeemed against eligible in-store purchases, including eligible products and services, subject to availability and any restrictions displayed in the App or communicated before redemption.
6.5 Points must normally be collected at the time of the qualifying transaction using the App or the authorised QR-code process.
6.6 Points will not normally be added retrospectively where a customer failed to scan or present the required membership details at the time of purchase.
6.7 We may correct, remove or reverse Points where reasonably necessary, including where:
(a) a qualifying transaction has been refunded or reversed;
(b) Points were awarded in error;
(c) Points were obtained through fraud, abuse or manipulation; or
(d) a technical error resulted in an incorrect Points balance.
6.8 Any expiry period applying to Points will be communicated within the App or the applicable promotion.
6.9 Rewards and promotional offers may change and remain subject to availability.
6.10 Points obtained legitimately will not be removed arbitrarily.
6.11 Attempting to manipulate, duplicate or fraudulently obtain Points may result in Points being removed and the account being restricted, suspended or terminated.
7. QR Codes
7.1 Where a QR code is required to collect Points, it should be scanned as part of the transaction.
7.2 Users are responsible for presenting the relevant QR code or membership account when requested.
7.3 We cannot guarantee that Points can be recovered where a QR code was not presented or scanned at the time of purchase.
7.4 Fraudulent copying, sharing, manipulation or misuse of QR codes is prohibited.
8. Accounts
8.1 Each person may maintain one App account.
8.2 Creating or operating multiple accounts to obtain additional Points, offers or membership benefits is prohibited.
8.3 We may merge, restrict or close duplicate accounts where reasonably necessary.
8.4 Points or rewards obtained through duplicate or fraudulent accounts may be removed.
8.5 You are responsible for keeping your account information accurate and reasonably secure.
8.6 You must not knowingly allow another person to misuse your account.
9. Paid Subscriptions and Payments
9.1 Certain membership features may require a paid subscription.
9.2 The price, billing frequency, subscription period and included benefits will be displayed before you subscribe.
9.3 Where a subscription automatically renews, this will be made clear before purchase.
9.4 You may cancel an automatically renewing subscription using the cancellation method made available through the App, relevant app store or payment provider, as applicable.
9.5 Cancellation will normally prevent future renewal charges. Access to paid benefits may continue until the end of the period already paid for, depending on the applicable subscription terms.
9.6 Refunds relating to subscriptions will be handled in accordance with applicable consumer law and, where relevant, the rules of the app store or payment provider through which the subscription was purchased.
9.7 Nothing in this section limits any cancellation or refund rights provided by law.
10. Deal of the Day and Promotions
10.1 Deal of the Day is a promotional feature available to eligible Paid Members.
10.2 Deal of the Day offers may:
(a) be available for a limited period;
(b) apply only at participating Capelli Remi stores;
(c) be subject to stock or appointment availability;
(d) have specific eligibility or redemption conditions; and
(e) be limited to one redemption per member where stated.
10.3 The conditions applying to an individual Deal of the Day will be displayed with the offer.
10.4 Unless expressly stated otherwise, offers cannot be exchanged for cash.
10.5 Promotions may not be combinable with other discounts, rewards or promotions where this is stated as part of the offer.
11. Returns, Refunds and Consumer Rights
11.1 Nothing in these Terms limits or excludes your rights under applicable consumer law.
11.2 For goods purchased in person in one of our stores, we are not generally required to provide a refund simply because you have changed your mind, subject to any additional returns policy or goodwill policy we choose to offer.
11.3 Where goods are faulty, not as described, of unsatisfactory quality or otherwise fail to meet applicable legal requirements, your statutory rights apply.
11.4 Certain products, particularly jewellery, hair products and other hygiene-sensitive goods, may not be eligible for a discretionary change-of-mind return once opened, used or otherwise made unsuitable for resale for hygiene or safety reasons.
11.5 This does not affect your rights where an item is faulty, not as described or where you otherwise have a legal right to a remedy.
11.6 Where we voluntarily offer a goodwill remedy where no legal right to a refund exists, we may offer Points, an exchange or another appropriate goodwill resolution. This does not affect any refund or other remedy to which you are legally entitled.
12. Piercing and Other Services
12.1 App membership, Points, rewards and promotional offers do not guarantee that a piercing or other service will be performed.
12.2 All piercing and other services remain subject to:
(a) applicable age requirements;
(b) identification requirements;
(c) consent requirements;
(d) medical suitability;
(e) jewellery and service availability; and
(f) the professional judgement of the staff member providing the service.
12.3 We may refuse or postpone a service where we reasonably believe proceeding would create a health, safety or legal risk.
12.4 Where a service cannot legally or safely be provided, an App reward or promotion does not override that decision.
13. Identification
13.1 The App and App account are not valid photographic identification.
13.2 Valid, in-date, government-issued photographic identification may be required for certain services.
13.3 Where identification is required and suitable identification cannot be provided, the service may be refused or postponed.
14. User Conduct
14.1 You must use the App lawfully and responsibly.
14.2 You must not:
(a) commit or attempt fraud;
(b) manipulate the Points or rewards system;
(c) operate multiple accounts to obtain additional benefits;
(d) attempt to interfere with the App's security or operation;
(e) impersonate another person;
(f) submit unlawful, threatening or abusive content; or
(g) use the App to harass or threaten staff or other users.
14.3 Serious or repeated breaches may result in restriction, suspension or termination of an account.
15. Customer Support and Communications
15.1 The App may provide messaging, support, ticketing or other communication features.
15.2 App members may use these features to contact us about products, services, memberships, purchases or other relevant enquiries.
15.3 Access to particular communication features may depend on the user's membership tier where this is made clear before joining or upgrading.
15.4 We aim to respond within a reasonable timeframe but do not guarantee an immediate response.
15.5 For efficient investigation and record-keeping, we encourage customers to submit customer-service enquiries and complaints using the designated App support feature where available.
15.6 Using the App is not a condition of exercising statutory consumer rights or pursuing a legal claim.
16. Marketing Communications
16.1 We may provide optional marketing communications concerning Capelli Remi products, promotions, offers and events.
16.2 Where consent is legally required, marketing communications will only be sent where the user has provided the necessary consent or where another lawful basis for sending the communication applies.
16.3 Where consent is relied upon, marketing preferences will be kept separate from acceptance of these Terms.
16.4 Users may change applicable marketing preferences or unsubscribe from marketing communications.
16.5 Essential account, security, transaction and service communications may still be sent where necessary to operate the user's account or provide a requested service.
17. User Content
17.1 Users may be able to submit content through the App, including messages, support requests, photographs or other information.
17.2 You must only submit content that you are legally entitled to provide.
17.3 You must not knowingly upload content that is unlawful, malicious, threatening or infringes another person's rights.
17.4 We may remove or restrict content where we reasonably believe this is necessary for legal, security, safeguarding or operational reasons.
18. Availability of Products, Services and Rewards
18.1 Products, jewellery, services, rewards and promotions are subject to availability.
18.2 Availability may differ between Capelli Remi stores.
18.3 An item or offer appearing within the App does not guarantee that it will remain available.
18.4 Images and product displays are intended to represent products as accurately as reasonably possible, but minor differences in appearance may occur.
19. Intellectual Property
19.1 All intellectual property rights relating to the App, Capelli Remi branding, content, graphics, software and other materials are owned by or licensed to After Pierce Labs LTD unless otherwise stated.
19.2 You are granted a limited, personal, non-exclusive and non-transferable right to use the App for its intended purpose.
19.3 You must not reproduce, commercially exploit, reverse engineer or distribute protected App content except where permitted by law.
20. Suspension and Termination
20.1 We may restrict, suspend or terminate an account where we reasonably believe there has been:
(a) fraud or attempted fraud;
(b) material misuse of the App;
(c) manipulation of Points, rewards or promotions;
(d) operation of prohibited duplicate accounts;
(e) unlawful use of the App;
(f) a serious or repeated breach of these Terms; or
(g) conduct through the App that creates a genuine security or safety risk.
20.2 Where appropriate, we may provide a warning or an opportunity to resolve an issue before terminating an account.
20.3 Immediate suspension or termination may be appropriate in cases involving suspected fraud, security threats, serious abuse or unlawful conduct.
20.4 Points or rewards obtained through fraud, abuse or manipulation may be cancelled.
20.5 Any decision under this section does not prevent a user from exercising any statutory rights or legal remedies available to them.
21. Limitation of Liability
21.1 Nothing in these Terms excludes or limits liability where doing so would be unlawful.
21.2 In particular, nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded.
21.3 Subject to applicable law, we are not responsible for losses resulting solely from circumstances outside our reasonable control, temporary App outages or failures of third-party systems that we could not reasonably prevent.
21.4 Nothing in this section affects your statutory consumer rights.
22. Data Protection and Privacy
22.1 We process personal data in accordance with applicable UK data protection law.
22.2 Information about what personal data we collect, why we collect it, how it is used, how long it is retained and the rights available to users is contained in our Privacy Policy.
22.3 Where the App processes photographs, messages, account information, transaction information or other personal data, such processing will be governed by our Privacy Policy and applicable law.
23. Changes to the App and Membership Benefits
23.1 We may make reasonable changes to the App, loyalty programme, offers or membership benefits for legitimate business, technical, security or legal reasons.
23.2 We will not use this right to remove statutory rights.
23.3 Where a material change adversely affects an ongoing paid membership, we will provide reasonable notice where practicable and any cancellation rights required by law.
24. General
24.1 If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply.
24.2 A failure or delay by us in enforcing a provision does not automatically waive our right to enforce it later.
24.3 We may transfer our rights or obligations where reasonably necessary as part of a business transfer, restructuring or similar transaction, provided this does not reduce your statutory rights.
24.4 We will not be responsible for a failure or delay caused by circumstances genuinely outside our reasonable control, subject always to applicable law.
25. Governing Law
25.1 These Terms are governed by the laws of England and Wales.
25.2 Nothing in these Terms removes any mandatory consumer protection or rights concerning where a consumer may bring legal proceedings.
26. Contact
For questions concerning these Terms or the App, contact:
After Pierce Labs LTD trading as Capelli Remi
Unit 8, Momentum Business Centre
Haslingden Road
Guide
Blackburn
BB1 2NF
Email: contact@afterpierce.com