SUPPORT
Need help? Whether it's your Capelli Remi account, membership, loyalty points, subscription or a general enquiry, you'll find the right place below.
App & Account Support
Having trouble logging in, accessing your account or using the Capelli Remi app?
Our team can help with account and app-related enquiries.
Email: contact@afterpierce.com
When contacting us about your account, please use the email address registered to your Capelli Remi account where possible.
Membership & Subscriptions
Capelli Remi offers free and paid membership options.
If you need help with your membership, subscription status, membership benefits or paid-member offers, contact us at:
Managing or Cancelling Your Subscription
If you purchased your Capelli Remi subscription through Google Play, you can manage or cancel your subscription through your Google Play account.
Cancelling your subscription stops future renewals. You will normally continue to have access to your paid membership benefits until the end of your current billing period.
MANAGE GOOGLE PLAY SUBSCRIPTION
If subscriptions are available through another platform, such as Apple's App Store, they must be managed or cancelled through the platform where the subscription was purchased.
Deleting the Capelli Remi app from your device does not cancel your subscription.
Deleting your Capelli Remi account may also not automatically cancel an active subscription. Please cancel your subscription through the relevant app store before requesting account deletion.
Payments & Refunds
Payments for subscriptions purchased through an app store are processed by the relevant app-store provider.
If you believe you have been charged incorrectly or have a problem with a subscription payment, please contact us at:
Refund eligibility may depend on where your subscription was purchased, applicable consumer rights and the policies of the relevant payment or app-store provider.
Loyalty Points & Rewards
Need help with your Capelli Remi points or rewards?
If you believe your points balance is incorrect, points are missing, or you're having trouble using a reward or offer, contact us and provide:
The email address associated with your account
The Capelli Remi store you visited, if relevant
A brief description of the issue
We'll investigate it for you.
Offers & Deal of the Day
If you're having trouble accessing an offer, paid-member benefit or Deal of the Day, contact our support team.
Some offers and benefits are exclusive to paid members and may be subject to their own availability, eligibility and redemption conditions.
Contacting Capelli Remi
You can contact Capelli Remi through the support/contact feature within the Capelli Remi app.
For App, account or membership support, you can also contact:
Please include enough information for us to identify your account and understand your enquiry, but do not send passwords or payment card details by email.
Delete Your Account & Data
You can request permanent deletion of your Capelli Remi account and associated personal data without having the app installed.
Deleting your account may permanently remove your loyalty points, rewards, membership benefits, offers and other information associated with your account.
If you have an active paid subscription, please cancel the subscription through the relevant app store before requesting account deletion.
Privacy
For information about the personal information we collect, how we use and protect it, data retention and your rights, please read our:
App Terms & Subscription Terms
Use of the Capelli Remi app and paid membership is subject to our App Terms of Use & Subscription Terms.
These include information about subscriptions, renewals, cancellation, payments and other conditions relating to use of the App.
APP TERMS & SUBSCRIPTION TERMS
Still Need Help?
If you can't find what you're looking for, contact us:
After Pierce Labs LTD
Unit 8, Momentum Business Centre
Haslingden Road
Guide
Blackburn
BB1 2NF
United Kingdom